• Request to RA (Replace) your LG Commercial Display unit conveniently online. Request to RA (Replace) your LG Commercial Display unit conveniently online.

    Request RA

    Need to RA your LG Commercial Display unit? Request conveniently online.

    Business Customers Only If you have any questions, please call Commercial
    Display RA line at 888-865-3026 option 1, option 4.

    Consumer Products Please visit our Message :
    consumer Request a Repair section for proper assistance.

    *Required fields
    Step 1.Select Your Product
    Edit
    Enter Model Number
    Select your model number is required. There are no related products.
    Find my model #?
    or Select by Product Category
    Category is required.
    Product is required.
    Product Type is required.
    Model number is required.
    no image
    Enter Model Number or Select by Product Category*Required field
    Serial Number (or IMEI/MEID)*Required field
    Serial Number (or IMEI/MEID) is required.
    Find my serial #?
    Purchased Date*Required field
    Purchased Date is required. Valid Purchased Date is required.
    Installation Date
    Valid Purchased Date is required.
    Proof of Purchase
    The format of the file youve attached is not supported. Attachment File size over.
    File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
    • Serial Number :
    • Installation Date :
    • Purchased Date :
    • Attachment :
    Step 2.Product Issue
    Edit

    Clear pictures of the unit or box is required for RA authorization. Please attach pictures.

    Select RA Reason*Required field
    Select RA Reason is required.
    Select Sub topic is required.
    Description*Required field
    Description is required.
    Characters left : 1000 / 1000
    Document and Image Upload
    File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
    Picture of Unit (Defective)*Required field
    Picture of Unit (Defective) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Unit (Back Serial No. Tag)*Required fieldSerial No.Tag (Back)
    Picture of Unit (Back Serial No. Tag) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Box (Front)*Required field
    Picture of Box (Front) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Box (Back)*Required field
    Picture of Box (Back) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Box (Side w/ Serial No. Tag)*Required fieldSerial No.Tag (Side)
    Picture of Box (Side w/ Serial No. Tag) is required. The format of the file youve attached is not supported. Attachment File size over.
    RA Reason
    >
    Description
    Attachment
    Step 3.Unit Location Information (Ship to)
    Edit
    Property Name*Required field
    Property Name is required.
    Property Number (If exists)
    Address*Required field
    Address is required.
    State*Required field
    State is required.
    City*Required field
    City is required.
    Postal Code*Required field
    Postal Code is required. 5-digit Postal Code is required.
    First Name*Required field
    First Name is required.
    Last Name*Required field
    Last Name is required. 5-digit Postal Code is required.
    Email*Required field
    Email is required. Valid Email is required.
    Property Phone*Required field
    Property Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    Property
    Address
    , ,
    Customer Name
    Email
    Property Phone
    Step 4.Requestor Information
    Edit
    First Name*Required field
    First Name is required.
    Last Name*Required field
    Last Name is required.
    Email*Required field
    Email is required. Valid Email is required.
    Phone*Required field
    Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    Company Name
    Job Title
    Receive Email*Required field
    I would like all Email correspondence directed to
    Receive Email field is required.

    Privacy Policy

    Privacy Policy is not checked.
    Customer Name
    Email
    Phone
    Company Name
    Job Title
    I would like all Email correspondence directed to
    Step 5.Security Agreement
    Edit
    By electing to receive advance replacement, I agree to the following terms.
    • 01.Acknowledge that your previous unit will be returned to LG within 10 business days from the receipt of replacement unit. - Pre-paid shipping label, along with instruction letter will be sent to you by email once your case has been approved.
    • 02.Have your previous unit packaged properly with original box with inner packaging.
    • 03.Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    • 04.Be sure to have copy of tracking number prior to releasing your package just in case of loss or unforeseeable situations.
    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the RA requestor.
    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and RA during that time period
    Agree to Terms and Conditions

    Review Your Information*

    Please review your Repair Request. Select edit to change your information. Select submit to request a RA.

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