• Request to SWAP (Replace) your LG Commercial Display unit conveniently online. Request to SWAP (Replace) your LG Commercial Display unit conveniently online.

    Request SWAP

    Need to SWAP your LG Commercial Display unit? Request conveniently online.

    Business Customers Only If you have any questions, please call Commercial
    Display SWAP line at 888-865-3026 option 1, option 4.

    Consumer Products Please visit our Message :
    consumer Request a Repair section for proper assistance.

    *Required fields
    Step 1.Enhanced Service
    Edit
    Did you purchase Enhanced Service Plan with SWAP option?*Required field
    Enhanced Service field is required.
    • 01.Enhanced Service Plan with SWAP : A service plan with SWAP replacement option that customer purchased
    • 02.Notice : 24/48 hr SWAP request must be submitted by 2PM Central for same business day shipment
    Enhanced Service Plan with SWAP Purchased.
    Enhanced Service Plan not Purchased.
    Edit
    Step 2.Select Your Product
    Edit
    Enter Model Number
    Select your model number is required. There are no related products.
    Find my model #?
    or Select by Product Category
    Category is required.
    Product is required.
    Product Type is required.
    Model number is required.
    no image
    Enter Model Number or Select by Product Category*Required field
    • Serial Number :
    • SKU Number :
    • Serial Number :
    • Installation Date :
    • Purchased Date :
    Step 3.Your Service Type
    Edit
    Step 3.Product Issue
    Edit
    Choose diagnostic information
    Description*Required field
    Description is required.
    Characters left : 1000 / 1000
    Please attach pictures for detail
    File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
    The format of the file youve attached is not supported. Attachment File size over.
    The format of the file youve attached is not supported. Attachment File size over.
    Diagnosis
    > >
    Description
    Attachment
    Step 4.Unit Location Information (Ship to)
    Edit
    Property Name*Required field
    Property Name is required.
    Property Number (If exists)
    Address*Required field
    Address is required.
    state
    State is required.
    City*Required field
    City is required.
    Postal Code*Required field
    Postal Code is required. 5-digit Postal Code is required.
    First Name*Required field
    First Name is required.
    Last Name*Required field
    Last Name is required.
    Email*Required field
    Email is required. Valid Email is required.
    Property Phone*Required field
    Property Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    Property
    Address
    , ,
    Customer Name
    Email
    Property Phone
    Step 5.Requestor Information
    Edit
    First Name*Required field
    First Name is required.
    Last Name*Required field
    Last Name is required.
    Email*Required field
    Email is required. Valid Email is required.
    Phone*Required field
    Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    Company Name
    Job Title
    Receive Email*Required field
    I would like all Email correspondence directed to
    Receive Email field is required.

    Privacy Policy

    Privacy Policy is not checked.
    Customer Name
    Email
    Phone
    Company Name
    Job Title
    I would like all Email correspondence directed to Property
    Step 6.Security Agreement
    Edit

    Please read replacement types and check below, agreeing with LG’s replacement policy.

    Advance Replacement (Applies to Enhanced Service Plan customers or Commercial customers)
    • 01.Your previous unit must be returned to LG within 10 business days from the receipt of replacement unit.
      - A pre-paid shipping label and an instruction letter will be sent to you by email once your case has been approved.
    • 02.Once you receive your replacement unit, utilize the same box to return your previous unit.
    • 03.Utilize the prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    • 04.Be sure to keep your tracking number prior to releasing your package just in case of loss or unforeseeable situations.
    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the SWAP requestor.
    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and SWAP during that time period
    Standard Replacement
    • 01.Once your request for SWAP Replacement is approved, LG will provide you with a prepaid shipping label and instruction for shipment. It is your responsibility to ship your unit in timely manner.
    • 02.Once LG receives your unit, we will ship the replacement unit to you within 2 business days from designated Warehouse (Arrival time will vary)
    • 03.In an event LG does not have the same model in stock, you will be contacted with an option to choose a) accept most compatible model b) Wait for replacement, c) Credit to your account
    By electing to receive advance replacement, I agree to the following terms.
    • 01.Your previous unit must be returned to LG within 10 business days from the receipt of replacement unit.
      - A pre-paid shipping label and an instruction letter will be sent to you by email once your case has been approved.
    • 02.Once you receive your replacement unit, utilize the same box to return your previous unit.
    • 03.Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    • 04.Be sure to keep your tracking number prior to releasing your package just in case of loss or unforeseeable situations.
    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the SWAP requestor.
    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and SWAP during that time period
    Agree to Terms and Conditions

    Review Your Information*

    Please review your Repair Request. Select edit to change your information. Select submit to request a SWAP

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