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    Request RA

    Need to RA your LG Commercial Display unit? Request conveniently online.

    Business Customers Only: If you have any questions, please call Commercial Display RA line at 888-865-3026 option 1, option 4.

    Consumer Products: Please visit our Message : consumer Request a Repair section for proper assistance.

    *required fields

    Select Your Product *

    Edit

    1. Select by Product Category

    OR

    Enter Model Number

    Find my model & serial number

    2. Serial Number ( or IMEI/MEID ) *

    Find my model & serial number

    3. Installation Date

    4. Purchased Date *

    5. Proof of Purchase

    File must be less than 10MB. Allowed file types : jpg, jpeg, gif, pdf, png, tif, zip

    Unfortunately, scheduling a repair service online is currently unavailable for your selected product Please contact us 888-865-3026 to receive support.

    Product Issue *

    Edit

    RA Reason

    Document

    Description

    Select RA Reason

    Characters left : 1000 / 1000

    Unit Location Information (Ship to) *

    Edit
    Property
    Address
    Customer Name
    Email
    Property Phone

    RA Requestor Information *

    Edit
    Customer Name
    Phone
    Email
    Company Name
    Job Title
    ("same info as above" if property contact name is same as RA requestor name.)
    Privacy Policy
    More

    Security Agreement *

    Edit

    Agree to be invoiced

    By electing to receive advance replacement, I agree to the following terms.

    1. 1) Acknowledge that your previous unit will be returned to LG within 10 business days from the receipt of replacement unit.

      - Pre-paid shipping label, along with instruction letter will be sent to you by email once your case has been approved.

    2. 2) Have your previous unit packaged properly with original box with inner packaging.
    3. 3) Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    4. 4) Be sure to have copy of tracking number prior to releasing your package just in case of loss or unforeseeable situations.

    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the RA requestor.

    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and RA during that time period

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